Hajigames's Privacy Policy — Your data is safe with us

Welcome to hajigames.app. This privacy policy applies to all services on the hajigames platform. By creating an account or using the platform, you are considered to have accepted this privacy policy.

Hajigames believes personal privacy is a fundamental right. We are committed to being fully transparent about every aspect of how your data is collected, used, and stored. This privacy policy is written in English so that every player in Bangladesh can easily understand it.

Hajigames complies with international data protection standards. We collect only the information strictly necessary to operate the platform — nothing more.

Hajigames collects several types of information, falling into two main categories: information you provide directly, and information collected automatically while you use the platform. A detailed breakdown of the data collected on hajigames is provided below.

• hajigames stores the information you provide directly at the time of registration.
• Identity documents submitted during the KYC process are stored securely.
• Information provided when contacting customer support is kept on record.
• Cookies and log data are collected automatically on the platform.

Hajigames uses the data it collects solely for specific and legitimate purposes. We never use your information for unrelated activities. The main purposes for which your data is used on hajigames are explained in detail below.

• Account Management: To create, verify, and manage your hajigames account.
• Transaction Processing: To process deposits, withdrawals, and financial transactions.
• Security assurance: To detect and prevent fraud, money laundering, and unauthorized access.
• Customer support: To answer your questions and resolve any issues you may have.
• Responsible Gaming: To analyze gaming behavior and help prevent addiction risks.
• Service Improvement: To improve your experience on the hajigames platform.
• Promotional Communications: Promotional offers and bonuses are sent only with your consent.

Hajigames stores your data on secure servers protected by advanced firewalls and security systems. Data retained on hajigames is kept for a defined period and then securely deleted.

• Data for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain data may be retained for a defined period to meet legal requirements.
• Financial transaction records are retained in accordance with regulatory requirements.
• Log files are automatically deleted after 90 days.
• If you request deletion of your data, hajigames will act on it as promptly as possible.

Hajigames never sells your personal data. However, limited information may be shared in specific circumstances. hajigames only shares data in the cases listed below, and only to the extent necessary.

• Payment provider: Only the information required to complete a transaction is shared with the payment gateway.
• Legal Obligations: Data may be disclosed in response to a legal order from a court or regulatory authority.
• Fraud Prevention: Information may be shared with relevant authorities to combat cybercrime.
• Technology Partners: Minimal data may be shared with trusted technology service providers used to operate hajigames.

All third parties working with hajigames are required to follow the same privacy standards. They may not use your data for any purpose without hajigames's authorization.

Hajigames uses cookies to keep the platform running smoothly. Cookies are small text files stored in your browser that help enhance your experience on hajigames.

• Essential Cookies: These are essential for maintaining login sessions and security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps analyze platform usage to improve hajigames.
• You can manage or delete cookies at any time through your browser settings.
• Disabling certain essential cookies may cause some hajigames services to not function properly.

Hajigames applies the highest technical and organizational security measures to protect your data. hajigames's security framework meets international standards and is regularly updated.

• 256-bit SSL/TLS encryption is used for all data transfers.
• Two-factor authentication (2FA) is available to protect your account.
• Suspicious login attempts are automatically detected and blocked.
• Regular security audits and penetration tests are conducted.
• Strict access controls are in place to limit staff access to sensitive data.
• In the event of a data breach, hajigames will notify affected users within 72 hours.

You have specific rights over your personal data on hajigames. hajigames respects these rights and responds to any request as promptly as possible.

To exercise these rights, please contact the hajigames support team. hajigames typically responds to requests within 30 business days, though complex cases may take a little longer.

Hajigames is strictly an adults-only platform. Use of hajigames by anyone under the age of 18 is strictly prohibited. hajigames does not knowingly collect data from minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If a minor is found to have created an account, hajigames will close that account immediately.
• If any data belonging to a minor is collected, hajigames will delete it as quickly as possible.
• If a parent or guardian has any concerns, they are requested to contact hajigames support immediately.

Hajigames may update this privacy policy when necessary. If significant changes are made, hajigames will notify you at your registered email address. Continued use of hajigames after any changes constitutes your acceptance of the updated policy.

• The latest version of the Privacy Policy is always available at hajigames.app/privacy-policy.
• You can check the "Last updated" date at the top of the page to stay informed of any changes.
• Minor updates may not trigger an email notification, so we recommend checking the page regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, the hajigames support team is always ready to help. We take every request seriously and do our best to respond as promptly as possible.

• Submit any privacy-related requests via email.
• hajigames typically provides an initial response within 3 business days.
• Requests to access or delete complex data may take up to 30 days to process.
• If you are not satisfied with how your complaint has been resolved, you have the right to lodge a complaint with the relevant data protection authority.